Digital round-up – September 18

Highlights this month: AI, ethics, the Human search engine, and hope.

September is a busy month of awareness days and a good time to launch new brands or websites before the noise of seasonal fundraising. Pop the kettle on and catch up with some content and good reads you might have missed.

vintage toy yellow citron car on a fluffy blue carpet

How to use: Pick and choose links to read, or open in new tabs for later. Or bookmark this post. Even better, subscribe and get future round-ups direct to your inbox.

Content

Still from Wayback video. Two older ladies using cardboard VR viewer, open mouths - wow!

screenshot of 4 human search engine images

There were new websites from Sue Ryder, and NPC this month. Plus new brands from National Autistic Society and RNIB who created a short video about the change..

Comms

Digital

Fundraising

In case you missed it, I wrote this about donor experience / in-memory fundraising.

People

Hope… and where to find it – read this moving post by Kate Carroll to help remind yourself why your comms / information / fundraising work, really matters.

black and white photo of hands holidng a piece of paper with the word 'hope' written

And finally….

Your recommendations

What did you read, watch or launch this month? Please add your links in the comments.

Can I help you?

Get in touch if I can help you with content planning, training or strategy. I work with charities of all shapes and sizes. I can help give your comms or digital processes a healthcheck, skills review and ideas injection.

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Did you miss August’s round-up? Catch up with more good reads!

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Join these digital leaders

Child's drawing: stick people. One says "I've had an idea". The other says "I have too". Both have lightbulbs above their heads!

Digital teams going the extra mile to share their knowledge.

I love our sector. We do so well to connect and learn from each other. From attending meet-ups, mentoring and shadowing, or learning from hashtags or other people’s top takeaways from events, there are lots of free ways we can share and learn from each other.

Must reads

One of my go-to sources of knowledge and inspiration are the hubs of big charity digital teams. These include:

I regularly include their posts and links in my monthly round-ups as they are so useful. As well as an excuse to peep in at the window of these big charities, the shared thinking and best practice is good food for thought for us all. Posts can prompt discussion, collaboration and new ideas.

There are quite a lot of councils and other public sector blogs from digital teams around too. For example:

Benefits to the team

Although producing the posts and curating the accounts can be time-consuming, the task brings other benefits.

  • Team building – done collaboratively, creating posts about projects can help the team to reflect and review the work they are doing. In busy teams, it is easy to move on to the next task, project, crisis with no time to review or think about how to share successes, challenges or failure with others. Creating a culture of review and sharing can help to give space for reflection and improvement.
  • Knowledge sharing and skills development – if members of the team read each other’s posts, it can help them to learn from each other and appreciate stresses and demands. This can drive better future projects.
  • Internal comms – content can help non-digital internal colleagues to understand the processes and thinking behind digital projects. If writing for a non-digital audience, it can be good practice for team members to be more careful about the terminology used in their posts, cutting out the jargon too. Posts can be repurposed for internal channels.
  • Profile raising – well-shared posts can help to raise the profile of the digital teams, helping with future recruitment. Who wouldn’t want to work in a team doing cutting-edge work?
  • Creativity – a blog gives the freedom to be creative, finding different ways to share knowledge. It feels nice to do the thinking around a topic, write it up (or draw pictures or make a video) and share it. A blog can be colourful and fun showing the personality of the writer and team. And no-one gets bored of seeing photos of post-its (do they?).

colourful post-its used in content planning

So do follow / subscribe to these accounts.

Better still, start your own team’s blog to share your processes, successes and failures. We can all learn from them.

Your top tips

Are there other blogs or Twitter feeds run by digital teams you’d recommend? Have you contributed to your team blog? Any top tips for making it work? Do you have a content calendar or a blog owner who manages / edits it?

Please share in the comments.

 

<Headline image drawn by my son, found on my desk recently!>

Can I help you?

Get in touch if I can help you with digital comms, content planning, training or strategy. I work with charities of all shapes and sizes. Can I help give your comms or digital processes a healthcheck or ideas injection?

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Digital round-up – May

Photo of dinosaur skull appeaing to eat someone in a museum!

Had a busy week? Here’s my round-up of good reads about charity content and digital stuff.

The tireless fight to bring press releases into modern comms continues with this post by Dan Slee: Educate your client on how alive their press release really is.

I thought this gave interesting insights into groups who are digitally excluded: The Changing Face of Digital Exclusion: It’s not your nan. The post is about skills so it doesn’t mention how the design of websites, apps and software is digitally excluding those with disabilities because developers don’t know or care about accessibility.

Citizens Advice - card sorting exercise

The Citizens Advice digital blog is always a good read. The latest post looks at internal knowledge, especially the barriers caused by poor search, volume of content and inconsistencies of language used. The post talks about how they’ve run workshops to identify common user goals. It’s a big and important topic to tackle, especially in an organisation of this size where information management is their bread and butter. What Citizens Advice needs from a digital workplace – And what your workplace might need too.

Graph showing low engagement for early school education and high for pre-school

This is a useful reminder about language and avoiding jargon. Use the language used by your audience. See also What charities can learn from MailOnline which is about ensuring your content is audience-driven and data-driven.

'Off to bed. You really need to buy some books off us. We are seriously skint'

The Big Green Bookshop in London (the one who live tweeted Harry Potter to Piers Morgan) tweeted an urgent request for help recently and were bowled over with the response. Similarly, a food bank in Glasgow sent an urgent appeal. Useful food for thought who those who don’t think it is right to fundraise on social?

See also

Content and comms:

Process and management:

Other stuff:

What have you read this week? Please do share your nuggets.

(Cover image taken at the Grant Museum of Zoology)

Content strategy / digital innovation – good reads

I have found it hard to keep up with all the great blog posts, events and resources about digital strategy tasks, transformation and charity content in recent weeks. There has been so much! Here for your viewing pleasure is my pick of the crop. Many give useful tips on research methods used as part of digital or content strategy work.

Research / digital strategy

Great post on How people look for things on Citizen Advice’s super interesting and helpful blog. They did an open card sorting exercise with 54 clients and advisors. The post shows the analysis they did and explains that they got results they weren’t expecting. This will help them to build navigation which will make sense to their users.

CitizensAdviceResearch

SIFT Digital recently did a digital transformation project with the Canal and River Trust. This case study shows some of the work they did including one of the personas they produced. Their guide to Map your experience – helping to explain customer journeys is also worth a read.

SIFTcanals

How to do a content audit in four easy steps – JustGiving. If you have ever done a content audit, you’ll know that it can be a long arduous process, especially if you have a large website or multiple sites.  This post looks at how to do a user-focussed audit.

This week I have mostly been designing a survey. It’s a long process to get right. This How to design and use free online surveys is a very thorough guide if you are just starting out. There’s also a guide on How to run a website satisfaction survey.

Other research / digital strategy reads

Digital innovation

Good content

This blog post I wrote for CharityComms on producing graphics on a budget also went live this week.

Your recommendations

Have you seen any other good reads this week? Please add them here in the comments box.

Can I help?

I help charities and non-profits with their digital comms. Whether you are looking for training for the team, copywriting or input into your content or digital strategy, please get in touch.

Bumper digital round-up – April 2015

It’s been another bumper week of useful posts and links so I’ve collected them together for your viewing pleasure (and mine).

On my radar

CitizensAdvice1

Social media

Charity campaigns

UpYourFriendly

Of course the big campaign of the week has been all the activity around the Nepal earthquake. There’s been so much, too big to reflect on here but the tweets from @TomAllen who is out there and works for ActionAid have really stood out.

nepaltweets

Forthcoming events

And I am re-running my Content Strategy course at Media Trust on 14 May.

And finally….

OrkneyLibrary

What did I miss?

What’s on your radar? What did I miss? Please do share in the comments or via Twitter.