Digital round-up – March

With more wintery weather heading our way, poke your head out from under the duvet for some of the highlights from March 2018. It has been a bumper month (snow, data abuse, more snow, lots of hashtags) so this round-up has lots of gems.

coloured bear heads poking out of a seaside game.

Campaigns

image from Dog's Trust Pawtrait campaign

Comms good practice

infographic of the 500 most popular passwords

Also, catch up with the slides from CharityComms’ content strategy conference and read Eleanor Dean’s blog with her key takeaways – Three thoughts on creating better digital content for your charity.

Social media

Digital evolution

Have you read the Charity Digital Skills Report? How you does your organisation compare? Do you have a digital strategy? Do your trustees ‘get’ digital?

screenshot from the digital skills report

I went to the DigitalAgenda Impact Awards and heard about lots of brilliant Tech for Good projects. Here’s a blog post from Ross McCulloch about some of the winners (4 examples of digital innovation) and a blog post about the Citizen’s Advice case management system which won an award. Is tech for good on your radar? Are you working on projects or know who is in your space?

Tech trends

Charity reads

And finally….

If you are looking for some cheering up, try these:

What else?

What were your good reads in March? Please do share.

If you want more, see also:

Can I help you?

Get in touch if I can help you with digital copywriting, content planning, training or strategy. I work with charities of all shapes and sizes. Can I help give your comms or digital processes a healthcheck and ideas injection?

 

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Great #IWD2018 content

More than ever today, my timeline is wonderfully filled with messages celebrating brilliant women and highlighting women’s projects and causes.  It is International Women’s Day (#IWD2018) so here’s my pick of the top content around.

Fundraising for women’s charities

Bloody Good Period encouraged us to give a sister a leg-up by donating to their Amazon wishlist.

Still from animation - have a bloody good IWD

Richard Herring did his annual ‘Why isn’t there an International Men’s Day?’ response marathon to raise money for Refuge. At one stage during the day, new donations were being every added every ten seconds. The £50k target was hit around lunchtime, and £100,000 by the early evening. The final total is now almost £150k + Gift Aid!

Tweets between Refuge and Richard Herring announcing fundraising totals

There were lots of fundraising activities on the day. This reproduction of this suffragette poster from 1906 is being sold to support the campaign for a statue of Mary Woolstonecraft.

The Huffington Post ran an article about donating to women’s charities.

Celebrating brilliant women

There are thousands of tweets giving shout-outs to fabulous women. Imandeep Kaur’s thread, showcasing women in her life stood out. Using one tweet per person and a stonking photograph, she explains what the woman has achieved and why they are amazing.

One of the tweets from Imandeep Kaur's thread.

Lots of charities celebrated their women founders and / or the stories of prominent women. For example, see Sue Ryder, The Woodland Trust, Leonard Cheshire, RSPCA, Maggie’s Centres, Battersea Dogs and Cats and British Red Cross.

And there were a number of posts introducing some of the women I admire working in the sector today. See CharityJob’s Sheroes, Kirsty Marrins’ post from last year and Lightful’s 6 phenomenal women leading the way.

Fighting for equality

City, University of London asked why there aren’t more expert women featured on the news with this nifty animation they shared on Twitter sharing research from Professor Lis Howell.

Still from IWD video from City, showing cartoon-drawn images of famous women

The NY Times admitted that its obituaries have been dominated by white men. They have responded with a series called Overlooked.

UNICEF produced this simple animation calling on a world where every woman and girl feels safe.

It’s worth watching the #FreedomForGirls video produced by Global Goals if you haven’t seen it already.

Still from Freedom for girls video - text on wall says 71% of human trafficing victims are female

This interactive timeline of women’s rights and gender equality over the past 100 years from Southbank Centre has been released as part of their WOW festival.

Women’s projects

Great coverage for this Women in Sheds Age UK project in Loughborough.

Still from ITV video of Women in Sheds project

Some charities you wouldn’t particularly expect to have an story for IWD, used the opportunity to share stories about their work. For example Dog’s Trust shared information about their Freedom Project.

Tweet from Dog's Trust thanking foster carers who look after dog's of women fleeing domestic violence

And Crisis shared research about the impact of homelessness on women in a short video.

Inspiring messages

‘Be a role model for the sort of woman you want your children to be’. Wise words in this video from Age UK showing a discussion between Shirley Meredeen and Lynne Ruth Miller.

Still from age uk - 'what I would say to any woman, if you have children, be a role model'

Grow old disgracefully – I love this from the Campaign to End Loneliness.

Campaign to End Loneliness tweet showing 'when I am old woman, I shall wear purple' quote

What did you spot?

This was just a small fraction of all the tweets, videos, campaigns shared for IWD18. What did you see or produce which particularly stood out? Do share your highlights in the comments.

See also:

Can I help you?

Get in touch if I can help you with digital copywriting, content planning, training or strategy. I work with charities of all shapes and sizes. Can I help give your comms or digital processes a healthcheck and ideas injection?

 

SMEX18 – Telling stories

The keynote speech at this year’s Social Media Exchange (run by soundDelivery) was given by Dr Sue Black. Sue led the campaign to save Bletchley Park (do go if you haven’t been) and aims to have trained 1 million women through her #TechMums programme by 2020. She set up the BCS Women network and was recently named as one of the top 50 women in tech in the Europe. Her message was ‘If I can do it, so can you’.

This had also been the message of the day. Speakers shared tips and examples so others (mainly people from small charities) could develop their skills so they could do it too.

After a quick warm up, here are my top takeaways….

warm-up exercise at SMEX18 - everyone with their arms in the air

1. People want to tell their story

I went to sessions by Jessica Barlow who launched the @nhs account and George Olney, Stories Journalist at Crisis. Both of them work as facilitators of stories.

Take a look at the archive of stories as Twitter Moments from the brilliant @nhs account to see the insights being shared by medical professionals and patients. Then look at Crisis’ EverybodyIn campaign which works a bit like Humans of New York, sharing photos and stories from homeless people across the country.

screenshot of Crisis' stories

People want to share. They want you to understand something. They want you to learn. Listen.

How can you help the people you work with to tell their stories? Is your organisation stuck, not doing anything with stories in case it goes wrong or is off-message?

The Crisis stories don’t mention Crisis. The stories are helping us to understand the causes and impact of homelessness. The charity doesn’t need to get in the way of this.

Similarly, the @nhs curator is given freedom to talk about what is important to them. Tweets are not edited or approved. As a result they are engaging and authentic. [Read more about Twitter takeovers and rocur.]

> Get out of the way. Help people to tell their stories. Your organisation doesn’t need to be the story.

2. Stories come in different forms

We are in a golden age of content. But this means there is a lot of noise and you can break the rules. So now is your chance to be creative!

Look at Emma Lawton’s video blog. Since April 2017 she has been vlogging every day through her PD365 series on YouTube. This heavy content commitment means she has had to be creative and find different ways of sharing different messages.

screenshot of Emma Lawton's vlogs showing lots of different styles

Luke Williams ex of RNLI shared lots of examples of charities using 360 video, virtual reality and chat bots (take a look at Luke’s slides). More and more organisations are experimenting with new formats for stories. An immersive story where the user gets to experience something rather than just reading about it, will have greater impact.

> What format will have the most impact for your story? Experiment and just do it!

3. Personal connections matter

The most moving story was from Alison Hitchcock who wrote letters to her friend Brian through his treatment for bowel cancer. She subsequently set up From Me to You, a campaign to encourage people to write letters to friends, family and strangers with cancer.

A simple letter can be like holding someone’s hand. It can be a distraction. What a beautiful thing to do.

> How can you make a personal connection to help someone?

4. Just do it

Barbara from Behind Bras and Andy / David from Hair Unite shared their experiences of seeing a solution to a problem and rolling their sleeves up to get on with it.

Jessica from NHS England was the one who thought that a curated account would work to tell the hidden stories away of the health service press releases and tabloid stories. She researched and risk-assessed it, pitching the idea to colleagues.

Crisis know that they need to reframe perceptions and prejudices of homelessness in order to drive the change to end homelessness. Sharing stories and photographs helps them to do this.

> Don’t wait for someone else to make something happen. Be part of the change you want to see.

SMEX18

What were your highlights? What were your takeaways? Please do share.

Also, do take a look at Gemma Pettman’s blog post in which she shares the tips she picked up at the event.

More on storytelling

Can I help you? I am a digital freelancer, working with charities on their content, comms and digital strategies.

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#GivingTuesday 2017

Now in its fourth year in the UK, #GivingTuesday is a chance for charities large and small to ask, thank and share news of the difference they make. It is the antidote to #BlackFriday and #CyberMonday (all of which seem to last much longer than a single day).

Here are some great Twitter examples from this year’s day.

BT image from the London BT Tower scrolling #GivingTuesday video

Short and simple

#GivingTuesday is a hugely busy hashtag (trending across the world on the day) so there is a lot of competition. On all channels, a simple, eye-catching ask stands out.

The standard digital fundraising rules apply – cater to short attention spans, make donating time or money easy to do and pleasurable and give a reward.

Dogs Trust - 4 ways to give + silly dog video

This tweet from Dogs Trust ticks all the boxes. It clearly lists four ways to give support, it uses eye-catching emojis and readable / edited bit.ly links plus a bonus video of a dog rolling in the grass!

"It’s #givingtuesday at LSE! We have four ways in which you can give."

Similarly, LSE student volunteer centre shared four images on Twitter along with four actions.

  • Independent Age clearly listed their text giving options
  • Crisis showed what someone who attends Crisis at Christmas receives
  • Lumos produced a simple animation of five words which explain what they do
  • Refuge were asking people to buy a Christmas dinner parcel for £5
  • Breakfast in a Bag simply asked for £3 donations.

Giving thanks

#GivingTuesday is as much a chance to say thank you as it is to ask. It is an opportunity to celebrate all your amazing fundraisers, donors, campaigners and volunteers. Personal thanks or general thanks work well.

Help for Heroes thank you video

Help for Heroes produced this lovely video to thank their fundraisers, volunteers, supporters and partners. It means more as it is a face-to-face thanks from the people whose lives have been helped by the charity.

The British Heart Foundation are expert producers of thank you gifs and images. Their feed is full of great thank you images like this one.

Marie Curie's hand drawn thanks for supporter Michelle

Marie Curie produced hand-drawn doodles for a selection of their supporters to say thank you.

There are lots more examples of how large and small charities used #GivingTuesday to say thank you (ZurichVolSec)

Taking full advantage

For one day only, Facebook matched donations made via their native giving tool (not those made by clicking a donation button on the platform which links elsewhere).

This tweet from Winston’s Wish explains the ask. A link to the Facebook page would have helped to encourage supporters to shift platform.

Winston's Wish FB ask

Selected Big Give charities are part of their Christmas Challenge which launched at midday on #GivingTuesday. The 500 organisations lucky enough to be included are benefitting from doubled-donations to their listed projects. In the first five minutes, half a million pounds were raised!

ChildhoodTrust - Cats Vs Kids campaign

Eye-catching campaigns like Cats Vs Kids from The Childhood Trust, aim to inspire new supporters as well as current ones through #GivingTuesday and the #ChristmasChallenge17.

CAF were offering to add a bonus £100 to a £10 donation for individuals opening a new account before 30 November.

Action on Hearing Loss Scotland devoted the whole day to share stories of amazing fundraisers, achievements, future events and their #earringforhearing campaign.

Using targets

The Myton Hospices

The Myton Hospices were aiming for a Christmas miracle, raising £3220 in 24 hours, enough to pay for an inpatient bed for one week. Through persistent tweeting, a thunderclap and rallying of their supporters, they smashed their target! Throughout the day, they updated supporters with a total. (Read more about their campaign in my JustGiving post on #GivingTuesday highlights.)

Yorkshire Dales Millennium Trust‘s campaign aimed to raise enough money to plant 100 trees.

(NB Toilet Twinning are really good at sharing regular News Flush updates with a running total on World Toilet Day, pinning the latest total as a top tweet on the day.)

Being creative

#GivingTuesday is a great opportunity to break all the rules, produce something special and have fun.

Southmead Hospital Charity video - Giving Back this #GivingTuesday

Southmead Hospital Charity produced a charming video which explained how a £5 donation would help.

Didn’t get involved this year?

UK Fundraising reported that almost 2000 partner charities and businesses joined in with #GivingTuesday this year. CAF shared stats on the reach of the day, including an impressive 383million impressions on Twitter. And CAF’s press release said that the hashtag was trending on Twitter in the UK from 8.30am to 5.30pm. Blackbaud shared data too including that 26% of online donations were made via mobile.

The #GivingTuesday hashtag was used in over 150 countries on the day.

If you didn’t get involved this year, make sure it is on your calendar for 2018 – 27 November. And think about how you can make your comms stand out from the crowd.

What did you spot?

Share your favourite #GivingTuesday examples from Twitter or other channels here. I’d love to see them.

I also shared my top three highlights from the day in this JustGiving post.

It’s interesting to see how the comms have evolved since #GivingTuesday launched in the UK in 2014. Here’s my storify with examples from the first year.

 

See also: 10 tips for great online legacy fundraising

280 characters on Twitter

In case you missed it, Twitter started to roll-out its 280 character limit to all users today. Personally I think it is a sad day and mourn the opportunity that everyone had to get a message across clearly and concisely in 140. Of course there is no reason why you now have to use the full 280. Readers still have short attention spans so being clear and concise still wins in my book.

Many took to the platform, responding quickly and creatively to mark the change by spreading important messages using their first #280Character tweets. Here are some examples taken from my #280Characters Moment.

Samaritans Ireland reminded us what they do. Haven House Children’s Hospice shared their impact in 2016/17.

Samaritans Ireland

Mental Health Foundation shared stats about mental health (as well as an image asking for donations). Crisis simply repeated their pledge to end homelessness.

Mental Health Foundation

Crisis - 'end homelessness'

Scotland Fire and Rescue used it as a chance to share some important numbers.

Scot Fire and Rescue

Others like Breast Cancer Care, the Met Office and Rethink Mental Illness used just emojis. (See also this from the Cookie Monster!)

BCC use emojis to make a big pink ribbon

Some used the extra space to say thank you. Oxfam used a video and RNLI a simple thanks.

Oxfam's thank you video

Book Trust started a conversation about favourite characters (nice tie-in!) and got lots of replies.

Books Trust

Some just went mad with the extra space! See GiveBlood NHS, Age UK Lambeth and the Science Museum. Plus Macmillan’s cake tweet and London Ambulance’s nee-naws (currently clocking up 15,000 likes and a nee-naw-off with other emergency service accounts!)

GiveBlood NHS, Science Museum and Age UK Lambeth repeat their messages over and over!

Well done to all who reacted so quickly in such brilliant ways!

Does your comms / social media strategy allow you the space to be reactive and creative?

See the full collection including tweets from museums and heritage organisations in my #280Characters Moment.

See also How 280 twitter characters could benefit comms people by Kerry-Lynne Pyke of Macmillan Cancer on comms2point0  with notes about how the increase should benefit charities who tweet in English and Welsh.

Did you spot any other good examples? Do you have a story to tell about your reactive comms? Please share in the comments.

January’s charity content highlights

Come out from underneath your desk / duvet and catch up with some of the latest creative charity content.

L-R Dave the Parkinsons Worm, contactless giving Zurich Insurance post, Street Support video, National Lottery gif

Innovation

Cancer Research are continuing their trend of using World Cancer Day (this Saturday – 4 February) to launch new uses for contactless fundraising. Ten ‘smart benches’ across two London boroughs will take £2 donations.

Are you planning to look in to contactless fundraising in 2017? NSPCC recently announced impressive results of their contactless fundraising and many other organisations are using it too. I gathered some examples of contactless giving in my blog post for Zurich Insurance and spoke to Haven House Children’s Hospice who are running trials at the moment.

Not sure what the technical term for this is but the National Lottery did a very smart bit of Twittering by launching this 7second video and inviting people to RT it ‘for a surprise’. The surprise was a personalised video, with the RTers’ Twitter profile image in a gold frame, with the words ‘National Treasure’ underneath. Nice! This was similar to a thanks reply from Save the Children I got in December.

National Lottery video of interesting doors / walls

Today it is Time to Talk Day (#timetotalk). Why not use Time to Change’s template to make your own graphic?

Time to Change's interactive graphic maker

Good reads

If you get a moment, don’t forget to fill in the Charity Digital Skills Survey which is open until 17 February.

And follow #smex17 on Monday if you are not going to the Social Media Exchange in person.

Re-brands / new websites / charity content

Action for Children's error message - cheeky boy with magnifying glass

To brighten your day

Meme of badly drawn pictures 'pasted' on top of a video of Donald Trump's policy signings

What have you seen?

What have been your charity content highlights from January? Do share! I’d love to hear from you.

Social media and charity content – recent highlights

Catch up with this week’s news, hashtags and creative content.

Cathy Come Home, RNIB's Mannequin Challenge, #OurDay and Innocent's #handmadetweets

In the news

This week it was 50 years since Cathy Come Home was broadcast. It inspired charities such as Crisis to be set up. It is currently available to watch on iplayer until the start of December. It is also worth listening to After Cathy which was on Radio 4, sharing stories of people experiencing different types of homelessness now.

John Lewis released its advert of bouncing animals. This year they are working with the Wildlife Trusts, although you wouldn’t know it from the advert. Sainbury’s and Aldi’s adverts at least had the charity logos showing at the end. In contrast Pret didn’t make a swanky, tear-jerking ad but produced a film showing their work around homelessness.

A CAF poll says that #FirstFiver generated an amazing £12.5m in donations. Did you see this note sent to Age UK?

The list of top #SocialCEOs was announced this week. The full list is on Zoe’s SocialCEOs blog post and tips were published on the Guardian Voluntary Sector Network. I liked the stars used to congratulate the individual winners.

Spcial CEOs - naming and congratulating individual winners.

Over the last 18 months I have been working with the British Society for Haematology and helped them to transform from this to this. Their new website and brand launched last week.

BSH before and after

Events

If you missed them, catch up with recent conferences and events:

Great content

The biggest piece of content I have been looking at this week is JRF’s mighty manifesto to solve UK poverty. Amazing piece of work.

JRF's ending poverty roadmap

Coming soon

Am looking forward to taking a closer look at Christmas campaigns. In the meantime, here are some digital advent calendars from last year.

Feels like it has been a full-on week, especially in the lead-up to Christmas. What were your highlights this week? Please do share via the comments box.

Have a good weekend.