Digital teams going the extra mile to share their knowledge.
I love our sector. We do so well to connect and learn from each other. From attending meet-ups, mentoring and shadowing, or learning from hashtags or other people’s top takeaways from events, there are lots of free ways we can share and learn from each other.
One of my go-to sources of knowledge and inspiration are the blogs of big charity digital teams. More and more digital teams are starting them. Here are some examples and ideas about the benefits.
Charity digital team blogs
Here are a few of the team blogs I have found (updated in July 2019):
- Citizens Advice digital team blog
- CRUK’s technology team blog
- Macmillan’s digital team used to blog but now focus on Twitter at @Mac_digital
- NSPCC’s digital team blog (they also tweet via @thedigitaldunk)
- the content team at Scope blog
- Service Transformation team at Parkinson’s UK blog
- Addaction Voices blog which includes posts from service design and other areas of work
- The British Heart Foundation Technology@heart blog
- Barnardo’s also have a blog which includes posts from the service development team.
- Action for Children’s digital and innovation blog.
I regularly include posts and links from these blogs in my monthly round-ups as they are so useful. As well as an excuse to peep in at the window of these big charities, the shared thinking and best practice is good food for thought for us all. Posts can prompt discussion, collaboration and new ideas.
Other good digital reads
There are quite a lot of councils and other public sector blogs from digital teams around too. For example:
- the GDS blog
- CAST’s blog
- HackIT – Hackney Council’s ICT team
- DigitalFirst from Brighton and Hove City Council
- Digital Media team at the V&A Museum
- Co-op’s digital blog and @coopdigital on Twitter.
Benefits to the team
If you work for a big charity or are part of a team, how do you share your knowledge internally? Or externally with peers?
Although producing the posts and curating the accounts can be time-consuming, the task brings other benefits. For example:
- Team building – done collaboratively, creating posts about projects can help the team to reflect and review the work they are doing. In busy teams, it is easy to move on to the next task, project, crisis with no time to review or think about how to share successes, challenges or failure with others. Creating a culture of review and sharing can help to give space for reflection and improvement.
- Knowledge sharing and skills development – if members of the team read each other’s posts, it can help them to learn from each other and appreciate stresses and demands. This can drive better future projects.
- Internal comms – content can help non-digital internal colleagues to understand the processes and thinking behind digital projects. If writing for a non-digital audience, it can be good practice for team members to be more careful about the terminology used in their posts, cutting out the jargon too. Posts can be repurposed for internal channels.
- Profile raising – well-shared posts can help to raise the profile of the digital teams, helping with future recruitment. Who wouldn’t want to work in a team doing cutting-edge work?
- Creativity – a blog gives the freedom to be creative, finding different ways to share knowledge. It feels nice to do the thinking around a topic, write it up (or draw pictures or make a video) and share it. A blog can be colourful and fun showing the personality of the writer and team. And no-one gets bored of seeing photos of post-its (do they?).
Follow and write your own
So do follow / subscribe to these accounts.
And if your team has knowledge to share, why not start your own team’s blog to share your processes, successes and failures? We can all learn from them.
Your top tips
Are there other blogs or Twitter feeds run by digital teams you’d recommend? Have you contributed to your team blog? Any top tips for making it work? Do you have a content calendar or a blog owner who manages / edits it?
Please share in the comments.
<Headline image drawn by my son, found on my desk recently!>
Can I help you?
Get in touch if I can help you with digital comms, content planning, training or strategy. I work with charities of all shapes and sizes. Can I help give your comms or digital processes a healthcheck or ideas injection?
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